Eureka Explorers Privacy Policy
31 October 2023
Our contact details
Eureka Explorers Limited
PO Box 571
Twickenham
TW1 9RX
Eureka Explorers Limited is registered in England. Company number 14060420. Registered office: 71-75 Shelton Street, London, WC2H 9JQ.
The type of personal information we collect
We will collect your name, contact and payment details, and delivery address as reasonably necessary to deal with any queries or orders.
We will take steps to ensure that we and any third parties we work with to deliver our services protect your personal information in accordance with the General Data Protection Regulations (GDPR).
We may also collect personal information about you from cookies. Cookies are information which your web browser stores and uses. Please read our cookie policy for more information on the use of cookies.
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you if you contact us or place an order with us.
We may also receive personal information indirectly if you use our website.
We use the information that you have given us to deal with your queries and orders and to improve our services.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us by email, eureka@eurekaexplorers.co.uk; or by post, Eureka Explorers Limited, PO Box 571, Twickenham, TW1 9RX.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(f) We have a legitimate interest.
How we store your personal information
Your information is stored securely.
We keep your personal information for no more than six years after your last contact with us. We will then securely delete electronic records of your personal information and securely shred any paper records.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you wish to make a request, please contact us by email, eureka@eurekaexplorers.co.uk; or by post, Eureka Explorers Limited, PO Box 571, Twickenham, TW1 9RX.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us by email, eureka@eurekaexplorers.co.uk; or by post, Eureka Explorers Limited, PO Box 571, Twickenham, TW1 9RX.
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s contact details are: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF; helpline number: 0303 123 1113; https://www.ico.org.uk.